Use YOUR MOBILE DEVICE AS YOUR TICKET
Accessing your tickets has never been easier! Please follow the steps below to access and manage your show tickets. To make entry as fast as possible, please add all of your tickets to your mobile wallet or Passbook prior to arriving at Radio City Music Hall.
TICKETMASTER TICKETS
![CSSR MobileTicketing 1 AccessingTix S1 580x940](png/cssr_mobileticketing_1_accessingtix_s1_580x940-416x675.png)
STEP 1
Download the official Ticketmaster Mobile App or visit my.ticketmaster.com/orders on your smartphone.
![CSSR MobileTicketing 1 AccessingTix S2 580x940](png/cssr_mobileticketing_1_accessingtix_s2_580x940-416x675.png)
STEP 2
Login to your Ticketmaster account.
![CSSR MobileTicketing 1 AccessingTix S3 580x940](png/cssr_mobileticketing_1_accessingtix_s3_580x940-416x675.png)
STEP 3
From the navigation menu, select My Events to locate your order and view your ticket(s).
![CSSR MobileTicketing 1 AccessingTix S4 580x940](png/cssr_mobileticketing_1_accessingtix_s4_580x940-416x675.png)
STEP 4
Tap and show. Your phone will be scanned for entry and you’re in! SCREENSHOTS AND PRINTOUTS WILL NOT BE ACCEPTED.
GROUPS & ACCESSIBLE TICKETS
![CSSR MobileTicketing 2 GroupTix S1 580x940](png/cssr_mobileticketing_2_grouptix_s1_580x940-416x675.png)
STEP 1
Download the official Madison Square Garden app or visit am.ticketmaster.com/msg on your smartphone.
![CSSR MobileTicketing 2 GroupTix S2 580x940](png/cssr_mobileticketing_2_grouptix_s2_580x940-416x675.png)
STEP 2 (Via MSG App)
Select the Tickets tab on the bottom navigation and then the Christmas Spectacular box under Manage Group Tickets.
![CSSR MobileTicketing 2 GroupTix S3 580x940](png/cssr_mobileticketing_2_grouptix_s3_580x940-416x675.png)
STEP 3
Login with your Madison Square Garden Account Manager email and password and press Sign In.
![CSSR MobileTicketing 2 GroupTix S4 580x940 1](png/cssr_mobileticketing_2_grouptix_s4_580x940-1-416x675.png)
STEP 4
Under My Tickets, select the Christmas Spectacular performance you’re attending.
![CSSR MobileTicketing 2 GroupTix S5 580x940](png/cssr_mobileticketing_2_grouptix_s5_580x940-416x675.png)
STEP 5
Click View Barcode to view your QR code.
![CSSR MobileTicketing 2 GroupTix S6 580x940](png/cssr_mobileticketing_2_grouptix_s6_580x940-416x675.png)
STEP 6
This is the mobile ticket and scannable QR code you’ll need to enter Radio City Music Hall. Additional tickets in your order can be viewed by swiping right. We strongly encourage you to add your tickets to your mobile wallet before you arrive.
TRANSFER TICKETS
![CSSR MobileTicketing 3 Transfer S1 580x940](png/cssr_mobileticketing_3_transfer_s1_580x940-416x675.png)
STEP 1
Open the Madison Square Garden app on your smartphone.
![CSSR MobileTicketing 3 Transfer S2 580x940](png/cssr_mobileticketing_3_transfer_s2_580x940-416x675.png)
STEP 2
Select the Tickets tab on the bottom navigation and click Manage Tickets.
![CSSR MobileTicketing 3 Transfer S3 580x940](png/cssr_mobileticketing_3_transfer_s3_580x940-416x675.png)
STEP 3
Login with your Madison Square Garden account manager email and password and press Sign In.
![CSSR MobileTicketing 3 Transfer S4 580x940](png/cssr_mobileticketing_3_transfer_s4_580x940-416x675.png)
STEP 4
Under My Tickets, find and select the Christmas Spectacular tickets you’re interested in transferring.
![CSSR MobileTicketing 3 Transfer S5 580x940](png/cssr_mobileticketing_3_transfer_s5_580x940-416x675.png)
STEP 5
Press Transfer at the bottom of the screen.
![CSSR MobileTicketing 3 Transfer S6 580x940](png/cssr_mobileticketing_3_transfer_s6_580x940-416x675.png)
STEP 6
Select the seat(s) that you would like to transfer and press Continue.
![CSSR MobileTicketing 3 Transfer S7 580x940](png/cssr_mobileticketing_3_transfer_s7_580x940-416x675.png)
STEP 7
Select to transfer your ticket(s) either via email or text message.
![CSSR MobileTicketing 3 Transfer S8 580x940](png/cssr_mobileticketing_3_transfer_s8_580x940-416x675.png)
STEP 8
Scroll down to add your recipients information and then click Transfer.
![CSSR MobileTicketing 3 Transfer S9 580x940 3](png/cssr_mobileticketing_3_transfer_s9_580x940-3-416x675.png)
STEP 9
Your transfer was successful!
ACCEPTING TICKETS
![CSSR MobileTicketing 4 AcceptingTix S1a 580x940](png/cssr_mobileticketing_4_acceptingtix_s1a_580x940-416x675.png)
STEP 1 – MOBILE
In the text transfer notification, press the link to go to Madison Square Garden Account Manager.
![CSSR MobileTicketing 4 AcceptingTix S1b 580x940](png/cssr_mobileticketing_4_acceptingtix_s1b_580x940-416x675.png)
STEP 1 – EMAIL
In the email transfer notification, press Accept Tickets.
![CSSR MobileTicketing 4 AcceptingTix S2 580x940](png/cssr_mobileticketing_4_acceptingtix_s2_580x940-416x675.png)
STEP 2
Sign in using your Madison Square Garden Account. If the transfer was sent to an email, please make sure to login to the account associated with that email address. If you don’t already have an account, create a new one here.
![CSSR MobileTicketing 4 AcceptingTix S3 580x940](png/cssr_mobileticketing_4_acceptingtix_s3_580x940-416x675.png)
STEP 3
View the ticket(s) being transferred and press Accept.
![CSSR MobileTicketing 4 AcceptingTix S4 580x940](png/cssr_mobileticketing_4_acceptingtix_s4_580x940-416x675.png)
Step 4
Review to confirm that you have accepted your tickets.
![CSSR MobileTicketing 4 AcceptingTix S5 580x940](png/cssr_mobileticketing_4_acceptingtix_s5_580x940-416x675.png)
STEP 5
Preview details for the performance you accepted. If you have tickets for multiple performances you’ll see them all listed here. To bring up your actual ticket press View Barcode.
![CSSR MobileTicketing 4 AcceptingTix S6 580x940](png/cssr_mobileticketing_4_acceptingtix_s6_580x940-416x675.png)
STEP 6
In MSG App: Preview details for the performance you accepted. If you have tickets for multiple performances you’ll see them all listed here. To bring up your actual ticket press View Barcode.
![CSSR MobileTicketing 4 AcceptingTix S7 580x940 1](png/cssr_mobileticketing_4_acceptingtix_s7_580x940-1-416x675.png)
STEP 7
This is the mobile ticket and scannable QR code you’ll need to enter Radio City Music Hall. Additional tickets in your set can be viewed by swiping right. We strongly encourage you to add your tickets to your mobile wallet (both Apple Wallet and Google Pay are available) before you arrive.